Privacy Policy

Last updated: February 2026

At Boiler Spares Hub, we take your privacy seriously. This policy explains what personal information we collect when you use our website (boilerspareshub.co.uk), how we use it, and what rights you have over your data. We’ve tried to keep this as clear and straightforward as possible, because we know nobody enjoys wading through pages of legal jargon.

If you have any questions about anything in this policy, please don’t hesitate to get in touch with us directly.

Who We Are

Boiler Spares Hub is an online retailer of boiler spare parts, based in Newcastle upon Tyne, United Kingdom. We sell parts for leading boiler brands including Vaillant, Worcester Bosch, Ideal, Baxi, Main, Alpha, Ariston, Biasi, and Viessmann.

Contact details:

Email: boilerspareshub@gmail.com
Phone: +44 7344 609400
Location: Newcastle upon Tyne, UK

What Information We Collect

We only collect information that we genuinely need to run our business and provide a good service to you.

Information you give us directly, such as your name, delivery address, email address, and phone number when you place an order, create an account, or get in touch with us. If you sign up for our newsletter, we’ll store your email address for that purpose too.

Order and payment information. When you make a purchase, your payment is handled securely by our payment processors – Visa, Mastercard, Stripe, and PayPal. We do not store your full card details on our servers. Payment processors operate under their own privacy policies and security standards.

Information collected automatically, such as your IP address, browser type, pages you’ve visited on our site, and how you arrived at our website. This is standard data collected via cookies and analytics tools to help us understand how our site is being used and to improve your experience.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders and send you delivery updates
Respond to your enquiries and provide customer support
Send you our newsletter if you’ve subscribed (you can unsubscribe at any time)
Improve our website and product listings based on how customers use them
Comply with our legal obligations, including tax and accounting requirements

We do not use your personal data for automated decision-making or profiling.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data where it’s necessary to deliver our service, specifically with:

Courier and delivery services, who need your name and address to deliver your order
Payment processors (Stripe, PayPal, Visa/Mastercard networks) to handle transactions securely
Email service providers, who help us send order confirmations and newsletters
Analytics providers, such as Google Analytics, who help us understand website traffic (anonymised data only)

All third parties we work with are required to handle your data responsibly and in accordance with applicable data protection laws.

Cookies

Our website uses cookies – small text files stored on your device – to help the site function properly and to give you a better browsing experience. We use cookies for things like remembering items in your basket, understanding how visitors use the site, and serving relevant content.

You can control cookie settings through your browser at any time. Please be aware that disabling certain cookies may affect the functionality of the site.

How Long We Keep Your Data

We keep your personal data only for as long as is necessary. Order and account information is typically retained for up to 7 years to comply with UK tax and legal requirements. Newsletter subscription data is kept until you unsubscribe. If you’d like us to delete your data sooner, just contact us.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Request deletion of your data, where there’s no overriding legal reason for us to keep it
Object to or restrict how we use your data in certain circumstances
Request a copy of your data in a portable format
Withdraw consent at any time where we rely on consent (e.g. for newsletter emails)

To exercise any of these rights, simply contact us at boilerspareshub@gmail.com. We’ll respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions on our site use SSL encryption, and payment data is handled exclusively by certified, PCI-compliant payment processors.

Links to Other Websites

Our website may occasionally contain links to external sites. We’re not responsible for the privacy practices of those sites and recommend that you review their own privacy policies before submitting any personal information.

Changes to This Policy

We may update this privacy policy from time to time as our business or legal requirements change. When we do, we’ll update the date at the top of this page. We encourage you to check back occasionally. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how we handle your data, please get in touch:

Email: boilerspareshub@gmail.com
Phone: +44 7344 609400
Address: Boiler Spares Hub, Newcastle upon Tyne, UK